LG Service & Support Resources
Service & Support Resources provide targeted guidance based on the key highlights from our monthly service training sessions. These focused updates outline the processes, tools, and insights that support effective customer engagement in service-related conversations. Each section is designed to reinforce the most important information shared during the full monthly training and to offer a quick reference for ongoing learning. A corresponding STP video is included each month so RSAs and trainers can receive credit. This section is a reliable resource for staying current with LG’s service priorities and maintaining strong, accurate service conversations in the field.
Why LG Service Wins
Nationwide. Local. Ready.
How LG Service Works For Retail Customers
Step 1: Start Service
• Go to LG.com → Support → Request Repair → Schedule Service • Direct to LG dispatch – no middlemen, no guessing
Step 2: What Happens Next
• Dispatch contacts customer (~2 Business days) • Tech scheduled (~5 days) • Parts staged if needed
Step 3: Technician Visit
• LG-trained techs in metros, authorized partners elsewhere • Parts ready whenever possible
Step 4: Follow-Up
• Confirm repair success • Capture customer feedback
Service Resources
Access everything you need to keep your LG products running smoothly, from repair and service contacts to parts, filters, and troubleshooting guides. Chat with an expert, find local service providers, or explore online support all in one place.
