Welcome to LG HA Passport
Your resource hub for Product Info, Selling, Installing, and Training
Product Training
Training Tools & Events, eLearnings, and Product Certification
Product Guide
Digital Product Catalog and Reference Guide for LG Appliances
ThinQ
Control, care for and customize LG appliances (and more) with just a tap.
Install & Delivery
Delivery and Installation Resources designed for Delivery Agents.
Sales Support Tools
Pre- and Post-Sales Resources to help answer your questions.
Product Reference
Learn about LG through Learning Guides, Videos, and Line Logic Charts.
Turn Holiday Cooking into Holiday Confidence.
Cook with Confidence This Holiday Season with LG ProBake Convection®
November’s training is all about helping RSAs turn oven features into meaningful customer benefits. Learn how to position LG ProBake Convection® as more than just cooking technology by connecting it to what customers really want during the holiday season: better meals, more time with family, and less stress in the kitchen.
We’ll cover how ProBake’s even heat distribution delivers consistent results across multiple racks, how advanced cooking modes like Air Fry and Air Sous Vide add versatility, and how EasyClean® simplifies post-meal cleanup. You’ll also gain practical strategies for overcoming common objections and translating technical features into customer-focused outcomes. Join us to discover how LG ProBake helps customers cook faster, entertain easier, and enjoy more confidence in every meal, while giving you the tools to tell a more compelling sales story on the showroom floor.
Line Logic Guides
LG Line Logic charts simplify product comparison with step-up charts and feature comparisons, giving you a complete view of the lineup by category.
Updated: October, 2026
Updated: March, 2026
Updated: October, 2026
Updated:June, 2026
Updated: August, 2025
Updated: October, 2025
Learning Guides
Updated: October, 2026
Updated: March, 2026
Updated: October, 2026
Updated:June, 2026
Updated: August, 2025
Updated: October, 2025
Accessory Guides
Select a category below to view its LG Accessory Guide and discover accessories designed to enhance performance, improve installation, and customize the customer experience.
Updated: October, 2026
Updated: March, 2026
Updated: July, 2026
Updated:June, 2026
Click Below To Access The LG SIGNATURE Training Page
WHAT'S NEW
Field Videos deliver quick, targeted training that reinforces key monthly product updates and supports accurate, effective customer conversations.
Stay sharp with focused micro‑trainings that highlight essential product features, technologies, and insights, each paired with a survey for RSA and trainer credit.
Demo Modes Guide
Know exactly how to put any LG appliance into demo mode, right from the sales floor. This quick-reference guide walks you through the steps for each category so customers can preview key features and capabilities before they buy. Bookmark it, keep it handy, and never search for it again.
LG Service & Support Resources
Deliver quick, targeted guidance that reinforces key takeaways from monthly service trainings and supports confident, effective service conversations.
Stay informed with focused updates that highlight essential processes, tools, and insights, each paired with an STP video so RSAs and trainers can earn credit while strengthening product knowledge.
America's Most Reliable Brand
Discover appliances designed to simplify life at home with advanced features, smart technology, and proven reliability, helping you care for your home with confidence..